TERMS & CONDITIONS.
Please ensure that you read these Terms and Conditions carefully. It is your responsibility to check that the Course you have booked is correct and the Dates for training are suitable, as any discrepancy may result in the course being cancelled and the monies forfeited.
Once the deposit is paid, the terms and conditions of the contract will be binding.
LGV Training Bristol Ltd will, at a minimal cost if requested: -
Arrange the trainee’s LGV Medical appointment.
Assist in completing the LGV provisional application forms.
Supply online theory training package.
Book the Theory, Hazard Perception and Case Studies tests.
Help in deciding which course will be best suited for the Trainee.
Book the LGV Driving Test with the DVSA (Driving Vehicle Standards Agency).

Obligation of the Trainee.
The trainee will always provide accurate information.
The trainee must be in possession of a current Provisional Driving Licence for the category of vehicle relevant to the training course and always carry the licence on their person during training.
The trainee must produce their driving licence to the DVSA Driving Examiner upon request. If the trainee is not able to show their licence, this will result in an automatic failure.

Training.
Our training courses run between 3 and 10 days and normally take place between 08:00 and 16:00 hours, however times are subject to change at any point during training.
In the event of a vehicle break down we will arrange for the trainee to have further training to make up for lost hours.
If tests are cancelled by the DVSA, we will endeavor to rebook a test as soon as possible using the test fee already paid. Any further training that may be required, due to the delay in waiting for another test to be rebooked will be subject to further charges.
To reserve a course a non-refundable deposit of £500.00 will be required.
All courses must be paid in full, two weeks prior to training commencing.
If the course has not been paid in full two weeks prior to training, without prior arrangement, the course will be forfeited resulting in the loss of the deposit.
LGV Training Bristol Ltd. reserve the right to cancel training with immediate effect should the candidate be deemed a danger to other road users or appear to be under the influence of drink or drugs. The training course will be cancelled immediately, and any monies paid will be forfeited.
We reserve the right to change our fees and prices at any time, but changes made will not retrospectively affect any contracts already in existence.


Cancellations
When a training course is cancelled within 10 days of the training start date 50% of the course fee are liable to be paid.
When a course is cancelled within 5 days of the start date 100% of the fee will be liable to be paid.
Driving assessments, module 4 CPC courses and practical retest courses cancelled with less than 48 hours’ notice will be charged in full.
Covid 19 Update.
If a course is cancelled (with five days or more notice) due to either the trainee or instructor contracting Covid-19, then an alternative date for the course will be arranged at no extra charge.
If the course is cancelled (with less than four working days’ notice) by the trainee (proof of a positive Covid-19 test is required) the DVSA test fees of £155.00 will be forfeited and new training dates will be arranged. An additional £155.00 will be required to rebook the DVSA Driving tests.
If the test is cancelled by the DVSA then an alternative date for the course will be arranged.
If a full National Lockdown is actioned, then all training will be moved on in order of date that the deposit was paid. (Ie. First come, first served.)

Data Protection. LGV Training Bristol Ltd will not give out, share or sell any personal information, except when requested by the Police, DVSA or Insurance companies.

Complaints.
All complaints should in the first instance, be in writing and emailed to Richard Abram at info@LGVTrainingBristol.com
When we receive a complaint, we record all the information you have given to us.
We use that information to resolve your complaint.
If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.